Getting your Upward account disabled sometimes right after signing up can be confusing and frustrating. You’re not the only one.
Many people run into this without knowing why.
Why Your Upward Account Was Disabled
Upward disables accounts to keep the platform safe. Their system automatically flags anything that looks suspicious, including:
- Inappropriate content (nudity, hate, or sexual material)
- Fake or reused profile photos
- VOIP or recycled phone numbers (like TextNow)
- Duplicate accounts
- Spammy behavior (mass messaging, links, or copy-paste bios)
In some cases, it’s not even something you did your device or number might’ve been flagged before.
It feels strict, but that’s how Upward enforces its safety rules. The good news? You still have options.
How to Appeal Upward Ban (and What Happens If It Fails)
If your Upward account was disabled and you believe it was a mistake, you’re allowed one official appeal but it must be done right, and within a 6-month window.
- Visit the Upward Help Center
- Open the Ban & Content Appeals Form
- Submit:
- The phone number linked to your account
- Your device type and app version (if known)
- A short, respectful explanation of what happened and why the ban may be wrong
Rules You Need to Know:
- Time limit: You have 6 months from the date of disablement to file an appeal. Appeals submitted after that won’t be reviewed.
- One chance only: Submitting multiple appeals or messages may result in delays or your case being ignored.
- No detailed explanation: Upward may disable accounts without warning and is not required to tell you the exact reason this includes automatic flags triggered by device, behavior, or reused data.
- Appeals must come from you: You can’t submit an appeal for someone else unless you’re an authorized agent (and then, only with proof).
What to Expect After Submitting:
- You may receive a decision within days to several weeks
- If your account is reinstated, you’ll get access again with no further action
- If denied, or if you receive no reply, the decision is considered final
- Most bans are permanent, especially if they relate to fraud, impersonation, or repeat offenses
Follow-Up Contact (Only If Necessary):
If you haven’t heard back after a reasonable time, you may follow up once by email:
contactus@support.upward-app.com
Tip: Keep it short, include your case details, and don’t send more than one follow-up. More contact does not increase your chances.
If the Appeal Is Denied or Ignored:
- You won’t be able to create a new account with the same:
- Phone number
- Device
- IP address
- Profile photos or reused content
- Upward shares ban data across Match Group apps (Tinder, Hinge, BLK, etc.)
- The system can automatically disable new accounts that match old signals
If the official path ends here, your only remaining option is to start fresh with a clean setup and new data, which we’ll walk through next.
How to Create a New Upward Account After a Ban
If your appeal didn’t work or Upward didn’t respond, you’re unlikely to get back in with the same setup. That’s because Upward flags your account across multiple layers:
- Phone number
- Device ID
- IP address
- Profile data (photos, bios, usernames)
Trying again with the same info will almost always fail. But starting fresh can work if you do it right.
Step 1: Get a Clean Phone Number
Your old number is blocked. Upward rejects many recycled or free VOIP numbers.
- Don’t use TextNow, Google Voice, or app-based numbers
- Use a fresh, private U.S. or Canadian number
- Services like DatingZest offer numbers that are tested to work specifically with Upward
Step 2: Reset or Change Your Device
Upward tracks device IDs, even after uninstalling the app.
- Use a different phone if possible
- Otherwise, do a factory reset
- On Android: reset your advertising ID
- On iPhone: Sign in with a new Apple ID and avoid restoring old data
Step 3: Use a New Network
Your Wi-Fi IP may also be flagged.
- Use mobile data or a VPN with a U.S. server
- Don’t reuse the same network during sign-up
Step 4: Avoid All Reused Content
Upward’s system may detect reused profile content and photos.
- Use new photos that haven’t been uploaded before
- Write a fresh, original bio
- Don’t link the same social logins or email addresses
Upward’s account disabling system is strict and often silent. You might never know exactly why it happened. The appeal process exists, but it’s limited: one try, no guaranteed reply, and no clear explanation.
If that doesn’t work, your best shot is a clean start with new number, new device, new data. It takes a little effort, but it works for many users who were blocked unfairly or automatically.
Just keep it low-profile, follow the rules, and treat it like a fresh chance.
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