Return Policy

Introduction Thank you for choosing DatingZest. Please read our Return Policy carefully before making a purchase. This policy outlines your rights, applicable refund conditions, and any limitations.

General Terms If you have any questions after purchasing our services, contact our customer support team. We strive to resolve issues promptly. Refunds will be considered if customer service cannot resolve the issue based on our terms and conditions.

Refund Eligibility Refund requests are subject to the following conditions:

1. Refund Request Window: Requests must be submitted within 14 days of purchase.
2. How to Request a Refund: Send an email to refund@datingzest.com with your refund request details.
3. One-Time Consideration: Refund requests are reviewed only once per transaction. Multiple requests for the same purchase will not be considered.
4. Response Time: We will respond to your request within one month.

Cancellation Policy

1. Canceling your subscription/account does not guarantee an automatic refund. You must submit a formal refund request.
2. To avoid additional charges, cancel your subscription before the next billing date.
3. How to Cancel: Go to SETTINGS > PLAN SUBSCRIPTION and click ‘Cancel Subscription.’
4. After cancellation, all account-related data will be deleted at the next billing cycle.

Non-Refundable Scenarios Refunds will not be provided for reasons beyond DatingZest’s control, including but not limited to:

• Service usage after purchase (e.g., assigned phone numbers, calls, texts).
• Loaded account credits.
• Carrier provider actions (number release or suspension).
• Fraudulent or illicit activities.
• Adding team members to a workspace.
• Mid-month subscription cancellations.
• Long-term inactivity.
• Incompatible devices or operating system updates.
• Internet service interruptions or device malfunctions.
• User-related issues like factory resets, lack of storage, or failure to follow configuration instructions.
• Personal preferences such as “I changed my mind” or “I don’t need the service anymore.”

Refund Procedure Submit a refund request via chat on our website or email refund@datingzest.com. We will review the request within seven business days.

Chargeback Consequences In the event of a chargeback, DatingZest reserves the right to cancel the user’s account. Service restoration will only occur after due payments are received, including any related litigation or accounting fees.

For further assistance, contact our support team at support@datingzest.com.