Hinge Asking for My ID After My Ban Appeal – Is This a Good Sign?

I recently got banned on Hinge for no reason, but that’s not even shocking at this point. What was surprising, however, is that they asked for my ID (yes, as in GOVERNMENT ID) after my ban appeal.

For those that don’t know: this isn’t standard practice. If you’re in the same situation as I was, this is what you need to know…

Why is Hinge asking for your ID? Is it a good thing?

As I said, Hinge doesn’t ask for your government ID by default. You can use the app, match, chat, and even verify your profile (via selfie video) without ever submitting an ID.

If they’re requested it, they did so for a reason – you probably appealed your ban, making Hinge open to reviewing your case and confirming your identity.

They're likely checking for ban evasion, impersonation, or false identity reports (like underage use or catfishing). It’s usually a post-appeal step!

On one hand, this could be a good sign because it means your appeal wasn’t rejected automatically. On the other hand, it’s not guaranteed that your account will be reinstated.

If you’ve been up to no good on Hinge (which I assume you haven’t since you’re reading this) by violating the guidelines, Hinge will identify you and keep you away from the platform.

How does the Hinge ID submission process go?

Hinge uses trusted third-party services like Jumio or Socure to verify identities securely. The process usually goes like this:

1. You receive a legitimate email or in-app message with a secure link (often valid for 24–72 hours).
2. You're then instructed to upload a clear image of a government-issued ID (passport or driver’s license preferred) and take a live selfie or video selfie to match your face with the ID.
3. Your ID and selfie are reviewed by the verification service, not Hinge, but…
4. Your data is passed back to Hinge AGAIN, so that your appeal review resumes.

Before going through with the process, you need to make sure everything is A-okay, or you might fail.

• Ensure your ID photo isn’t too dark or blurry.
• If your ID name doesn’t match the one on your Hinge profile, it might throw everything off.
• Don’t use expired IDs or documents not accepted in your country.
• Take the real-time verification selfie somewhere with good lighting.

How to submit your government ID safely to Hinge?

You’ll be sent the link you need to access to submit your ID through email, so all you have to do is click the link.

• Verify the Source: The link should come from Hinge or an authorized service like Socure.
• Check for Security: Be sure the website is secure (look for “https://” and a padlock icon).
• Acceptable IDs: You can use a passport, driver’s license, or other government-issued ID. If unsure, check with Hinge support.

The third-party verification services Hinge uses confirm user identities during ban appeals by checking government-issued IDs to prevent fraud.

They delete biometric data after verification. This means they don’t store your ID photo long-term, making concerns about data retention unlikely.

What happens after you submit your ID?

So, the whole process shouldn’t take more than a week…presumably since mine didn’t either. Regardless, there are 3 outcomes:

The 1st outcome: getting your account back. You’ll gain access to your Hinge account again within 1-7 days. You won’t lose any of your matches and chats.

The 2nd outcome: having your appeal denied. You’ll get an email stating the decision to ban your account is final for violating the rules; they don’t usually elaborate on the reason.

The 3rd outcome: ghosting. It’s very common for Hinge not to send any follow-up emails, but just in case, check your Spam Folder; don’t flood them with emails, unless it’s been a week or two (in which case, proceed!).

*Submitting your government ID greatly improves your chances of getting unbanned, though there's no guarantee. You have nothing to lose, and confirming your identity may help change Hinge’s mind regarding the ban.

Should you give Hinge your ID? 

You suddenly receive an email asking you to hand over a government-issued ID…yeah, of course you’ll be suspicious.

But, if the link sent from the official Hinge email is legit and contains the actual domain (e.g., berbix, socure.com or jumio.com), you’re good to go. Don’t send it directly to someone claiming to be from the support team.

If you have concerns, you can contact Support, but only to confirm the legitimacy of the request. You can also submit another ID if you’re uncomfortable with submitting your passport (such as a driver’s license).

If your request or ID isn’t accepted, follow up with Hinge for clarification and provide any additional information if needed.

Just know that if you’ve followed the necessary steps and taken the safety precautions, your privacy won’t be at risk!

• Hinge does not store your ID directly.
• ID submissions go through Socure or Jumio, third-party verification platforms used by banks, fintech apps, and identity security firms.
• These services automatically delete biometric data (like your selfie scan) after verification is complete.
• Hinge states in its privacy policy that ID is only requested “when necessary to verify your identity” and is not used for anything else.

Could I be Shadowbanned after getting unbanned on Hinge?

Okay, so let’s say you had your identity on Hinge verified and got your account back, but something feels…off. No matches, likes, or even views. 

This leads to the dreaded question: Am I shadowbanned?

Whereas some accounts start working normally, users who repeatedly break the rules are put on a watchlist and kept invisible on the platform.

If you suspect this, your options are to either wait it out for about 90 days (until your data resets) or start fresh using a new number, email, device, and photos.

What to do if your Hinge account is not unbanned?

If your Hinge account isn’t unbanned after submitting your ID, here are some steps you can take:

• Contact Hinge Support: Get in touch with Hinge to understand why your appeal was rejected. They may ask for further documentation or clarification.
• Try Reappealing: If you believe the decision was a mistake or you have new information, you can submit a second appeal with updated details or a clearer ID photo.
• Use DatingZest’s Hinge Service: If you're still having trouble getting unbanned, DatingZest offers a Hinge verification service to help users who are banned or shadowbanned.

If you’ve tried logging in too many times, Hinge may have temporarily locked you out, in which case you may get the “too many login attempts” error.

Once I followed the steps and gave it some time, my account was unbanned. If you're having trouble, DatingZest’s service can help you get back on Hinge, too. 

Stay patient, and you’ll be back in no time!